100% Money-Back Satisfaction Guarantee: All of
our products are covered by our 100% Money-Back Satisfaction
Guarantee when installed by a CERTIFIED MagDrive Installer. If you are
dissatisfied with any item you have purchased
from us, you may return it within 30 days of its delivery for a full
refund of the purchase price. Your return shipping cost (ground
rate) will be refunded only if the return is due to our error. You
must notify MagDrive FuelfromH2o within five (5)
days of your receipt of any damaged or defective
merchandise.
Returning an Order:
Before
returning any article you must contact us and request a Return
Merchandise Authorization (RMA) number. This RMA number should be
written conspicuously on the outside of the return shipment box.
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Us
you may return an item, in its original undamaged
condition, for a refund within 30 days of receiving
it. All returns must be accompanied by the original packing slip. In
order that we may better serve you and other customers, please tell
us the specific reason for your dissatisfaction. Include a written
note informing us whether you want the item exchanged or the
purchase price refunded to you. (If you have received a damaged or
defective item please read the section below titled "Damaged or
Defective Merchandise.") All returned merchandise must be in
"like new" condition with all included instruction sheets,
certificates and warranties and in its original box. The item(s)
should be returned in the same packaging material in which it was
received to protect it from damage. We suggest using UPS or insured
Parcel Post for your protection. After a return has been received,
it will take 1-2 weeks to process. If you used a credit card, the
refund will be credited to your account. Restocking fees 15% only
apply to canceled orders prior to shipping or if the unit is
returned and tested and found to be working correctly but the
customer sends it back claiming that it isn't working but never
called for tech support. If you paid by check or money order, a
refund check will be mailed to you.
Mark the package with the RMA
number and ship to:
- MagDrive FuelfromH2o,LLC
- 4934 Pickys Hollow SE
- Acworth,Ga.30102
Products returned damaged,disassembled or tampered with
void any stated or offered guarantees.
